Shipping Policy — Zolex

At Zolex, we are committed to processing and delivering your orders as quickly and safely as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

2. Delivery Time

After your order has been processed and shipped, delivery times may vary depending on your location and the shipping provider.

Estimated delivery time:

• Local deliveries: 3–7 business days

• Other areas: 5–10 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order size, shipping method, or applicable promotions.

4. Order Tracking

When tracking information is available, we may provide you with a tracking number or delivery update.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to become active after your order has been shipped.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, unavailable recipient, or similar customer-related issue, additional shipping charges may apply for reshipping the order.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier or logistics issues

• Incorrect or incomplete address information

• Customs or regulatory procedures, where applicable

• Other circumstances beyond our reasonable control

Zolex is not responsible for delays caused by circumstances outside our control.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with clear photos or videos of the package and product.

If you believe your package has been lost or has not arrived within a reasonable timeframe, please contact us so we can assist you in checking the shipment status.

8. Cash on Delivery

If Cash on Delivery (COD) is available for your location, payment will be collected by the delivery provider when your order is delivered.

Please ensure that you are available to receive the order and have the required payment ready.

9. International Shipping

If international shipping is available, delivery times, shipping charges, customs duties, taxes, and other applicable charges may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

10. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Zolex
Email: ws9361642@gmail.com

We will do our best to assist you with your order and delivery concerns.