Return & Refund Policy — Zolex
At Zolex, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
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The product is unused and in its original condition.
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The product is returned with its original packaging, tags, and accessories, where applicable.
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The product is not damaged, altered, or used.
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You provide proof of purchase or your order number.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please send us:
After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.
3. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the refund will be processed through the applicable payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
4. Return Shipping
If the return is due to a wrong, defective, or damaged item received from Zolex, we may cover the applicable return shipping cost.
If the return is due to a change of mind, incorrect selection, or other customer-related reason, the customer may be responsible for the return shipping cost.
5. Non-Returnable Items
Some items may not be eligible for return, including:
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Used or damaged products
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Products without original packaging
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Items damaged due to misuse or improper handling
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Products that are specifically marked as non-returnable
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Products that cannot be returned for hygiene or safety reasons
6. Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability and the item meeting our return conditions.
7. How to Request a Return
To request a return, please contact us at:
Email: ws9361642@gmail.com
Please include your order number, reason for return, and relevant photos/videos if applicable.
Our team will review your request and provide you with the next steps.
8. Important Note
Zolex reserves the right to refuse a return or refund if the product does not meet the conditions outlined in this policy.
This Return & Refund Policy may be updated from time to time to reflect changes in our business practices or applicable requirements.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Zolex
Email: ws9361642@gmail.com
